- How do I find and purchase
your paintings?
- Why does the "Buy"
button gray-out when I click it?
- I added a painting to
my cart and came back later, but my
cart was empty and the painting I
wanted was gone from your collection.
What happened?
- I see that I can search
for paintings by size (small, medium,
large). What defines these sizes?
- Can I view larger versions
of your paintings?
- How long does it typically
take to ship an order?
- I bought an item and
need to return it. What do I do?
1. How do I find and purchase
your paintings?
There are several ways to find just the
right painting for your home or office.
In addition to clicking any of our 6 listed
categories on our Home page, you may also
click the "browse art" icon
at the top of every page to view all of
our paintings (12 per page, sorted by
title), as well as use our "Quick
search" function to quickly find
a painting by category and/or size. Once
you've browsed and found a piece you'd
like to buy, simply click the "Buy"
button under that painting's description
and you'll go to an overview of your current
order. At the same time, at the top right
of your screen in the box entitled "Your
current order status", the number
1 will appear after "Items in cart",
as well as its price below, confirming
the piece is ready for you to purchase
it! From there you may either checkout
or continue shopping. When you're ready
to checkout, we've provided you with an
incredibly friendly, 3-step ordering process:
- Enter your name, address and credit
card info.
- Confirm your info is correct and the
painting(s) in your cart are correct.
- Print your receipt and we'll take
care of the rest!
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2. Why does the "Buy"
button gray-out when I click it?
Once you find a painting you like and
click the "Buy" button, you'll
notice the button grays-out. This not
only serves as a confirmation to you that
it's been added to your cart, but also
ensures that nobody else can purchase
it but you. In fact, clicking this button
hides the painting from everyone else's
view except yours! This further prevents
unnecessary confusion, and keeping it
available to everyone's view while still
in your cart would only cause potential
problems.
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3. I added a painting to
my cart and came back later, but my cart
was empty and the painting I wanted was
gone from your collection. What happened?
We only sell one of each of what you see
in our 6 collections. We understand that
often times buyers change their minds,
so to ensure that an item doesn't stay
in someone's cart indefinitely (and thus,
"hidden" from others' views
as mentioned above), we added a feature
behind-the-scenes that deletes items from
your cart after 1 hour, regardless of
whether or not you leave the site. We
apologize if this may have caused any
confusion. Because of the many automated
features in our site, this is the best
way to make sure that someone who adds
an item to their cart, leaves, and never
comes back to finalize the purchase doesn't
jeopardize someone else's chance of ordering
our beautiful artwork.
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4. I see that I can search
for paintings by size (small, medium,
large). What defines these sizes?
"Small" is defined as paintings
that are under 12" (width or
height). "Medium" is defined
as paintings that are 12" and over
but under 20" (width or height),
and "Large" defines paintings
that are 20" and over (width or
height). For example, a painting that's
9-1/2" x 11" would be Small,
14" x 11" would be Medium and
8" x 24" would be Large. As
a side note, all paintings are sized width"
x height".
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5. Can I view larger versions
of your paintings?
Absolutely! Simply click the "View"
button under any painting and you'll go
to a page with a larger view of that particular
piece. You may also view an even larger
version of that painting by clicking the
"Zoom" button.
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6. How long does it typically
take to ship an order?
Once your order is finalized, we'll send
you an e-mail confirmation with the tracking
number. All orders are usually processed
and shipped within 5 business days and
are sent via UPS Ground. Although the
typical delivery time is 7-10 business
days, this may vary from destination to
destination, especially if it's outside
of the U.S.
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7. I bought an item and need
to return it. What do I do?
We think you will really enjoy the original,
collectible art you ordered. But after
you receive a painting and find it's not
quite right for you, you may return it
within 12 days from the date you received
it. Be sure not to throw away the packaging.
Please use these guidelines to return your
order:
- If you are returning an order for
whatever reason, you must inform Original
Studio Art Customer Service by e-mail
(sales@originalstudioart.com)
or fax (216-791-4732) within 5 days
of receiving the art.
- If the art is in good condition and
in its original package (including
the packing slip), the cost of your
order will be completely refunded
to you, minus the original shipping
fees. You are responsible for the
return shipping.
- Refunds cannot be processed for art
returned in poor condition.
- In case of an error in the shipping
order, simply notify Customer Service
within 5 days (as cited above) of
receiving the package. We will advise
how to return the wrong art, and the
art you selected will be shipped to
you immediately.
- If your art arrives damaged, please
contact Customer Service within 5
days (as cited above) and provide
pertinent information with your order
so we can provide a full refund. Include
your full name and address, order
number, e-mail address, the description
of the damaged art and the condition
of the packing on arrival. No refund
will be given if damage notification
is made more than 5 days after the
receipt of your order.
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